Insurance Exam Case Status Hotline: 1-800-872-3674
Workplace, Wellness and Clinical Case Status Hotline: 1-866-928-3674
EMSI Office Closures
All EMSI offices are currently open and operating with regular business hours. There are no service outages or planned maintenance events to report.
IT Infrastructure and EMSI Technology Platforms
All EMSI platforms are 100% operational. There are no service outages or planned maintenance events to report.
Business and Service Updates
Updated May 14, 2013
Southern Kaiser Medical Record Requests
Southern Kaiser has completed the consolidation of their record copying process into one central release of information unit. Because of this, all medical record retrieval companies, including EMSI, are experiencing a delay in the fulfillment of their requested medical records.
We continue to actively monitor all requests submitted to Southern Kaiser and are communicating with their management team regarding their progress on all backlog requests. At their current rate, Southern Kaiser intends to be current by the end of May.
Southern Kaiser is currently working on requests received (in good order) between March 15 and March 24, 2013. Please note the fulfillment of some requests may experience an additional delay due to having to obtain paper records.
If you have further questions regarding Southern Kaiser’s delays, please contact your EMSI Relationship Manager.
About these updates
EMSI will provide information here about any situations that may cause a disruption in our delivery of services, whether planned or unexpected. Please check for updated information on when service is anticipated to be restored and any progress during a disruption. If you are experiencing a system issue that is not detailed here, please contact our IT Support Desk